Privacy Policy

The Vietnamese version at avaline.vn/vi/privacy is the legally binding version. This English text is provided for reference.

Avaline ("we") is committed to protecting your privacy when you visit avaline.vn. This policy describes how we collect, use and protect your information. We comply with Vietnam's Decree 13/2023/ND-CP on personal data protection.

1. Scope

avaline.vn is a brand information site. We do not provide user accounts, online payment, or e-commerce. This policy applies to everyone who visits the site or contacts us by email.

2. Information we collect

You provide: when you email info@avaline.vn, we receive your name (if given), email address, and message content.

Automatic: server logs (IP, user-agent, time, pages viewed) and Cloudflare CDN logs for security and basic analytics.

Cookies: only technical cookies necessary for Cloudflare CDN. We do not use marketing or advertising tracking cookies.

3. How we use information

• Respond to your inquiries
• Aggregate analytics to improve the site
• Security and abuse prevention
• Compliance with legal obligations when required

4. Third parties

• Cloudflare — DNS, CDN, security, traffic filtering
• Google — only if we later integrate Google Analytics. Currently not integrated.

We do not sell or rent your personal data. We disclose information only when legally compelled.

5. Retention

• Contact emails: up to 3 years or until you request deletion
• Server logs: up to 90 days

6. Your rights

Under Decree 13/2023/ND-CP, you have the right to:

• Be informed about processing of your data
• Access the data we hold
• Request correction or deletion
• Withdraw consent at any time
• Lodge a complaint with the competent authority

Contact info@avaline.vn to exercise these rights. We respond within 30 days.

7. Security

We use HTTPS/TLS, access control, and monitoring. No system is absolutely secure.

8. Children

The site is not intended for children under 16. We do not knowingly collect data from children.

9. Changes

We may update this policy. Changes are posted on this page with a new date.

10. Contact

• Avaline Technology Solutions (Vietnam-registered household business)
• Office: No. 17, Lane 269, Quynh Alley, Bach Mai Ward, Hanoi, Vietnam
• Email: info@avaline.vn